Recommended Resources

Business Success with Customer Relationship Management

• Quick draw mobile CRM wins the deal and the day... February 2, 2012
  Having mobile capabilities available right out of your pocket or purse can often be the difference between a sale and "so long".  Yes, it seems the ability to quickly response with useful information is critical to the speed of business today. In just about two years of the iPad’s existence approximately 11 percent of Americans already report ownin […]
  Dick Wooden
• Why the Future is About Entrepreneurship ... February 1, 2012
  Being an entrepreneur since an early age and also a BNI - Business Networking International member, I recently received an email that again struck on the importance of entreprenuership for the generation of jobs. Michael E. Gerber has been named by INC magazine as the "The World's #1 Small Business Guru" and he hit the nail on the head with th […]
  Dick Wooden
• 7 Reasons Not to Use Sage SalesLogix Mobile January 31, 2012
  Is Mobile CRM right for you? We've talked about how SalesLogix Mobile is changing the way people build relationships. How you can manage clients from your phone. How tablets have changed the sales cycle completely. So is there any reason why someone would not want to use SalesLogix Mobile?   Of course there are reasons not to go with mobile. Here are a […]
  Dick Wooden
• Tablets Revolutionize CRMs - Mobile Revolution Underway... January 26, 2012
  Mobile revolution underway... Smart phones may have changed how we do business, but tablets are taking it to a whole new level. Tablets have a lot of the same advantages of phones, like being able to take them with you and use them anywhere, but their bigger screens and advanced hardware make them easier to learn, faster to use, and a whole lot more versatil […]
  Dick Wooden
• Business Breakthrough Confidence versus Lack of a CRM System January 25, 2012
  Strategic business development success requires a CRM system You’re an entrepreneur. You’re great at what you do. You offer a product or professional service that meets your customers’ needs. And I’m sure you understand how essential relationship development is to growing your business. But--  Has your primary database of these relationships morphed into dif […]
  Dick Wooden
• Take care of your customers or someone else will January 17, 2012
  Peter Drucker was known for stating the obvious, "that the purpose of a business is to create customers".  And to take this a step further, no business can stay in business without customers. As a customer yourself, have you been sadly mistreated by some business and later found that the business steadily gets worse and then is gone?  Poor quality […]
  Dick Wooden
• When Team Strengths Meet Customer Needs: It’s Magic! January 16, 2012
  Individualization and customization The Internet has made individualization and customization more possible than ever before. It’s what we expect now, whether we’re business owners, or employees, or customers. The question is how to make it work when you’re selling a product or service and you’re not an Internet giant like, well, Facebook. The first question […]
  Dick Wooden
• SalesLogix Mobile CRM: Customized Client Contact on Your Phone January 11, 2012
  Being able to manage client relationships while in the field can make the difference between a closed deal and a missed opportunity. We've discussed the benefits of a mobile CRM before, and the way it transforms business, but SalesLogix has been making its CRM available on phones for many years, so let's talk about why it's such a popular opti […]
  Dick Wooden
• In 2012, what comes first – the sale or the customer’s satisfaction? January 10, 2012
  The Difference Between A Sales Culture and A Customer Culture In a recent article by Lior Arussy and Strativity Group, Lior writes about examples we witnessed this year and they stem from a simple truth. "These companies put themselves first and their customers second. These organizations, and many others, have a sales culture and sales DNA – not a cust […]
  Dick Wooden
• Don't call us if .... 10 points of clarity of the Ideal customer January 6, 2012
  Successful businesses know the importance of clearly identifying their ideal customer. Successful business owners and sales professionals know that what you focus upon is what gets accomplished. Identify the demographic and psychographic characteristics of your target market and then go a step further and drill down into those characteristics of your "I […]
  Dick Wooden
• 7 Ways Marketing is More Effective with CRM January 5, 2012
  7 ways to use CRM information to make Marketing more effective As you consider your marketing plan for the coming year, consider how you can use your CRM knowledgebase system along with marketing.  Consider what effective marketing can do for lead generation and client loyalty....  Reduced marketing costs with clean accurate data Segmented data points to bes […]
  Dick Wooden
• Why SalesLogix Mobile? January 3, 2012
  Why would you want to use SalesLogix on a mobile device? Because the work on developing relationships and building rapport with prospective and current clients has never really taken place in the office. The only reason it ever did is because we didn't know how to unplug our phones from the wall for a long time. Now that we've gone cellular and wir […]
  Dick Wooden
• Increase user adoption with latest SalesLogix Mobile 1.2 December 27, 2011
  Improved CRM Effectiveness for Yourself A key success factor in the implementation of a CRM system in your business is the adoption rate by the people actually using the system.  Making it easier, faster and more valuable to the end users does improve the effectiveness of a CRM solution and enhances greater business relationship development. We have previous […]
  Dick Wooden
• Not Your Grandfather's Automation - CRM and Business Automation December 26, 2011
  Secrets of Business Automation Automation has come a long way since Henry Ford put together the first assembly line. Ford understood that he could make his cars more efficiently by organizing his labor into focused tasks, and in the intervening century manufacturers have sought to improve on the idea by automating the most repetitive of those tasks. It' […]
  Dick Wooden
• Sage ACT! 2012 SP1 Update and How to Download December 22, 2011
  Since the new release of Sage ACT! 2012 in early Septmember of this year, Sage has released it's first major service pack that includes new features and support/fixes for current reported issues. To Download this update: How To Download and Apply Sage ACT! 2012 Service Pack 1 Please follow the step-by-step instructons VERY carefuly to ensure a successfu […]
  Julie Cooper